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General Questions
What is LiveOnTheGo.com?
LiveOnTheGo.com is the free online service that makes it easy for you to order and pay for take out in advance from local restaurants, and have it ready when you want — without waiting on the phone, waiting in line or waiting to pay. You simply order with just a few clicks via the Web, your PDA or your Web-enabled cell phone. With our online community of over 200 restaurant partners, you have access to a wide variety of meals and cuisines literally at your fingertips, so you can have a quality dining experience no matter how busy or hectic your day.
Does LiveOnTheGo.com charge a fee for ordering take out?
No. LiveOnTheGo.com is a FREE service. You pay the same amount the restaurant would charge you if you ordered from them directly.
Our restaurant partners, however, do pay a nominal per-order fee to participate in our service. They realize the value of being able to offer their customers a convenient, easy way to order and pay for take out online, and have a freshly prepared meal ready at a specified pickup time.
How does LiveOnTheGo.com differ from delivery services?
LiveOnTheGo.com is NOT a delivery service. We make the process of ordering and paying for take out simple and hassle-free, and provide you with fresh food fast. For those times when delivery is absolutely necessary, you can have your order delivered from some of our restaurant partners — it’s easy to search our site for restaurants that offer delivery directly to your location. This way you don’t have to worry about a third-party driver having access to your food or how long your food has been in a keep-warm Styrofoam container because eight different orders were picked up and dropped off before yours got delivered.
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Why should I use LiveOnTheGo.com instead of calling the restaurant?
In a word — convenience. You’ll no longer waste time waiting on hold, waiting in line to pay and hoping the restaurant gets your order correct. With LiveOnTheGo.com, you have a fast, easy way to order and pay for take out online and get exactly the meal you want, when you want it. Plus, many of our restaurant partners have dedicated pick-up areas and even offer curbside take-away so you don’t have to get out of your car to get your food. They’ll bring it out to you.
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What is curbside take-away and how does it work?
Curbside take-away offers another level of convenience. Instead of having to park and get out of your car to pick up your take out order, you simply call the restaurant when you arrive, and pull into in a designated section of the parking lot. In minutes, someone from the restaurant brings your order out to you. This time-saving service makes it even easier for you to get the fresh food you want, when you want it.
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Are my online transactions secure?
Most definitely. LiveOnTheGo.com is certified by the highest security evaluation VeriSign® offers! VeriSign® is one of the most trusted names in secure online payment processing. You can place your orders confidently knowing we PCI compliant and verified by 403 labs. We use industry-leading encryption technology to scramble your personal and credit card information, and then send it over a secure network using advanced SSL technology. Your payment arrives at our restaurant partners uncompromised, and gets processed reliably and securely. In fact, our system is more secure than handing over your debit or credit card at a restaurant, since no unauthorized person ever sees or has the opportunity to write down your account number, reducing your risk of identity theft.
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Is the service available only online?
You can access LiveOnTheGo.com anytime, anywhere from any computer. Once you sign up, you can place repeat orders from your Web-enabled cell phone or PDA — for easy ordering when you’re on the go. So if you’re late leaving work or stuck in traffic, you can order from your mobile device.
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How many restaurants have partnered with LiveOnTheGo.com?
We currently have over 200 restaurant partners in the Orange County area, and are adding new restaurants daily. What’s great about LiveOnTheGo.com is that you have instant access to a wide variety of local restaurants — from casual to fine dining, comfort food to ethnic specialties. So you’ll always find what you’re in the mood to eat.
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May I suggest a restaurant?
Sure. We’re always happy to welcome new restaurants to our service. After you sign up for LiveOnTheGo.com, you’ll receive a welcome email, which includes a link that lets you suggest your favorite restaurants. Or you can click the “Suggest a Restaurant” link on our site. We have a high success rate of signing up requested restaurants, and feel free to tell your favorite restaurants about our convenient service, too.
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Do you plan to offer LiveOnTheGo.com to areas beyond Orange County?
Yes, our plans include expansion into other counties and regions. Our system is designed in a way to allow us to expand quickly. Every day, more and more consumers are using our online ordering and payment service, and we look forward to bringing the convenience of LiveOnTheGo.com to as many people as possible.
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Where did the idea for LiveOnTheGo.com come from?
Like so many great services, it came out of personal need. One of our founders had worked all night on a business transaction. While getting ready for an early morning meeting, he was in desperate need of a cup of coffee, but realized that he would not be able to stop at the local coffee house because there wouldn’t be enough time to find a parking space, wait in line to order and pay, and then wait for the coffee to be prepared. He thought, “Wouldn’t it be great if we could order and pay for coffee in advance, and have it ready when we want?” Later that day, he discussed the concept with our President, who replied, “I personally don’t drink coffee, but I hate standing in line. Wouldn’t it be great if coffee houses and restaurants had such a service?” And LiveOnTheGo.com was conceived. We hope you enjoy it as much as we do.
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